Sofa, Bed, and Furniture Returns

Purchasing furniture is a big decision, and we want you to be completely happy with it, so for all sofa, bed, and case good items (dining table and chairs, tables, sideboards), we offer a 100-day trial period. That means you have 100 days, from the date of delivery, to decide whether you’d like to keep, return, or exchange the product.

If you change your mind, or circumstances change, you can call our friendly customer service team and return it – no hard feelings – we promise. We're often asked what the catch is, but there isn't one. You may return for any reason, whether it’s not suitable for the room, it’s the wrong colour, or the comfort is not to your taste. 

Exchanges
For a first-time exchange within 100 days of your original delivery, we apply no fee to collect your existing item and deliver a new one. For any other further exchanges within this 100-day period, a fee will be applied to cover the costs of any further collections and deliveries, even where a delivery fee is waived through promotional activity. For more information, please contact our Customer Service team. 

Returns
Where an item is delivered and then returned within 100 days of your original delivery, and a delivery fee is applied, this fee is non-refundable. If an item is exchanged and ultimately returned, both the original delivery fee and the subsequent fee for the exchange delivery will be deducted from your full refund total. For more information, please contact our Customer Service team

Upon receiving the return, we will inspect the sofa, bed, or furniture item and check for damage. Once complete, you will receive your money back within five to seven days after collection confirmation. 

Sofa, Bed, and Furniture Exchanges

If you change your mind on a colour or style and want to swap the product you bought with another Swyft item, we offer exchanges on all sofa, bed, and case good items (dining table and chairs, tables, sideboards). As with returns, we offer 100 days from delivery to exchange an item. All sofa, bed, and furniture items come with a 15-year frame guarantee.

All sofa, bed, and furniture items come with a 15-year frame guarantee.

Mattress returns 

Choosing a mattress is a big decision – we spend a large portion of our lives in bed, so it’s important you choose a mattress with the right comfort levels. That’s why all of our mattresses come with a 100-day return period, giving you the flexibility to decide whether the mattress works for you. That means you can test out the comfort first, and if you find that it’s not quite right, the mattress can be returned within 100 days from delivery.  

To arrange a mattress return, contact our customer service team. You will receive a refund five days after collection confirmation.

Mattress toppers: As with all of our mattresses, our mattress toppers can be returned within 100 days from delivery. 

Accessory returns

We know all too well the impact a rug or cushion can have on the look and feel of your room. But if you are torn between tufted or knitted, velvet or linen, you can easily return all of our accessories. Just contact our customer service team to let them know you’d like to return an item. See below for return details on each one: 

Rug returns: Adding a rug to your home can create focus, interest, and bring a room together, so it’s important to get it right. With our rug collection, we offer a 14-day return period.

Cushion returns: Just like our sofas, our cushions are designed and made by us, which means we can offer a 100-day return period.

Dog bed (and sofa) returns: Let’s be honest, the sleep and comfort of our beloved dog is more important than our own. Making sure their sleep is uninterrupted bliss should be paramount. So, all of our dog beds and dog sofas come with a healthy 100-day return period. That means your pooch has 100 days, from delivery, to decide whether their Swyft dog bed is for them.  

Sofa throw returns: If a sofa throw is not right for your room, you’ll know right away. That’s why all of our throws have a return period of 14 days. 

As with all international returns, you will be charged the cost of delivery.

Guardsman returns

Guardsman five-year warranty: If you bought a Guardsman five-year warranty with your sofa, furniture, or bed, you have 30 days from delivery of your order to cancel the policy.

Guardsman Care Kits: The care kits can be returned within 14 days of delivery, but only if unopened. We can’t accept returned care kits if the product has been opened or used. 

2-year fabric guarantee

All of our upholstered furniture comes with a 2-year fabric guarantee. The guarantee includes pulled threads, loose threads, and stitching issues. However, the fabric guarantee does not include accidental damage or spills. 

If you’d like specific cover for accidental damage, we’ve partnered with Guardsman, a furniture insurance company, where you can purchase a five-year warranty on furniture items.

For accidental spills, you can follow our step-by-step guide or video. Our advice: act quickly.