Delivery and returns
24 Hour Nationwide Sofa Delivery
Here at Swyft we’re on a mission to eradicate the long sofa delivery wait times and want to make the entire sofa buying process an easy and enjoyable experience.
Stylish, modern, convenient and comfortable, our range of flat-packed sofas can be delivered Nationwide in just 24 hours. To guarantee next day delivery, just place your sofa order before 5pm*.
Any orders placed after 5pm or over the weekend or bank holidays will be delivered the following working day. So, no matter what, you’ll be getting a brand new, shiny sofa in 48 hours. Find out more about our quick next day sofa delivery services.
10-day Made to Order sofa delivery
Instead of taking weeks or months, our Made to Order sofas are delivered to you in just 10 days. Our Made to Order service allows you to pick any one of our bestselling sofa or bed designs and personalise them with one of 30+ fabric options. Made to Order sofas come with the same guarantee and returns policies as the rest of our range. Discover more about this collection by tapping here.
There are a few postcodes where delivery may take a little longer. But, you’ll never have to wait more than 7 working days* for your sofa to arrive safe and sound.
Free Delivery to Northern Ireland
Delivery to Northern Ireland is free and takes 14 days*
International / Europe Sofa Delivery
Right now, we only ship our sofas to the UK. We don’t currently offer shipping to European countries or any international shipping either. But, this is something we’re looking to roll out in the future.
*Next-day delivery available on in-stock items only. See product page and checkout for details. For Made to Order sofas and beds, 10-day delivery applies.
Depending on the sofa you have purchased, it may come in a series of boxes but don’t worry because each box will be lift-able (yes, that’s a word) by one person. You don’t have to be a superhero AND you will be able to get each box up the stairs, down winding corridors and through narrow doorways until it reaches its final destination. If you’re looking to return your sofa or bed, please keep hold of the boxes as a charge applies for collections without.
When we say no tools required, we mean it. Take a look at this video to see how easy it is. If you fancy timing yourself and sending the video to us, feel free. We’d love to see how you get on.
While we pride ourselves on everyone loving our sofa, we understand from time to time that perhaps the colour or the style just isn’t for you, which is why we offer a 100-day money-back guarantee trial. If you find that the sofa isn’t quite what you were looking for, as long as you’re within the 100 days of purchase, we can accept the return. If you’ve also kept the boxes the sofa came in, there’ll be no charge, but if you’ve thrown them away then there’ll be a repacking charge of £150 (unless you have ordered our assembly service and we've removed the packaging for you).
We also offer a 15-year frame warranty and a 2-year fabric warranty in the unlikely event that something goes wrong. Take a look at our refund policy for more information.
Much like our deliveries, returns are also quick and easy to do. Simply contact us on 0203 488 4726 or email firstname.lastname@example.org and we’ll log your return request, then collect the item as soon as possible.
Certified Refurbished returns details are below.
Old Sofa Removal
Looking for a way to get rid of your old sofa? Exclusively for Swyft customers, we’ve partnered with Clearabee to provide an affordable and environmentally-friendly sofa removal service so you can dispose of your old sofa easily and sustainably!
All you need to do is book the collection and choose which items you’d like to dispose of. Then, make sure the items are grouped together to make it easy for Clearabee to collect. The items can be left indoors if you will be present for the collection, but, we recommend leaving them outside if possible so the team can collect them quickly and easily without disturbing you.
With prices ranging from £18-£48, this is an extremely affordable service that not only helps you but helps the planet too. Learn more about this old sofa removal service.
All of our refurbed products have been returned by customers.
The majority of our customers buy online, so haven’t seen the item before purchase. Just like the fashion industry, we have a collection of products returned each week.
All items are refurbished to a good as new condition; they are cleaned, steamed, brushed, damaged parts replaced, and repackaged into new boxes. They also still come with a 15 year frame guarantee.
Certified Refurbished products have a 15 day returns period, and there is a £45 returns processing fee. If you have thrown away the packaging then there’ll be a repacking charge of £150 on top of the returns processing fee.