Sofa, Bed and Furniture Returns 

Purchasing furniture is a big decision and we want you to be completely happy with it, so for all sofa, bed and case good items (dining table and chairs, tables, sideboards) we offer a 100 day trial period. That means you have 100 days, from the date of delivery, to decide whether you’d like to keep, return or exchange the product.

If you change your mind, or circumstances change, you can call our friendly customer service team and you can return it – no hard feelings – we promise. We're often asked what the catch is, but there really isn't one. 

Exchanges

For a first-time exchange within 100 days from your original delivery, we apply no fee to collect your existing item and deliver a new one. For any other further exchanges within this 100-day period, a fee will be applied to cover the costs of any further collections and deliveries, even where a delivery fee is waived through promotional activity. For more information, please contact our Customer Service team. 

Returns

Where an item is delivered and then returned within 100 days from your original delivery, and a delivery fee is applied, this fee is non-returnable. If an item is exchanged and ultimately returned both the original delivery fee and the subsequent fee for the exchange delivery will be deducted from your full refund total. For more information, please contact our Customer Service team

Upon receiving the return, we will inspect the sofa, bed or furniture item and check for damage. Once complete, you will receive your money back within five days after collection confirmation. 

Sofa, Bed and Furniture Exchanges

If you change your mind on a colour or style and want to swap the product you bought with another Swyft item, we offer exchanges on all sofa, bed and case good items (dining table and chairs, tables, sideboards). As with returns, we offer 100 days from delivery to exchange an item. All sofa, bed and furniture items come with a 15-year frame guarantee.

All sofa, bed and furniture items come with a 15 year frame guarantee.

2 year fabric guarantee

On all upholstered furniture, a 2 year fabric guarantee is included in the purchase of the product. The guarantee includes pulled threads, loose threads and stitching issues. 

However, the fabric guarantee does not include accidental damage or spills. If you’d like specific cover for accidental damage we’ve partnered with Guardsman, a furniture insurance company where you can purchase a five year warranty on furniture items. For accidental spills, you can follow our step-by-step guide or video. Our advice: act quick.

Mattress returns 

Choosing a mattress is a big decision – we spend a large portion of our lives in bed – so it’s important you choose a mattress with the right comfort levels. That’s why all of our mattresses come with a 100 day return period, giving you the flexibility to decide whether the mattress works for you. That means you can test out the comfort first, and if you find that it’s not quite right, the mattress can be returned within 100 days from delivery.  

To arrange a mattress return, contact our customer service team. You will receive a refund five days after collection confirmation.

Accessory returns

We know all-too-well the impact a rug or cushion can have on the look and feel of your room. But if you are torn between tufted or knitted, velvet or linen, you can easily return all of our accessories. Just contact our customer service team to let them know you’d like to return an item. See below for return details on each one: 

Rugs returns: Adding a rug to your home can create focus, interest and bring a room together, so it’s important to get right. With our rug collection, we offer a 14 day return period.

Cushion returns: Just like our sofas, our cushions are designed and made by us, which means we can offer a 100 day return period.

Dog bed (and sofa) returns: Let’s be honest, the sleep and comfort of our beloved dog is more important than our own. Making sure their sleep is uninterrupted bliss should be paramount. So, all of our dog beds and dog sofas come with a healthy 100 day return period. That means, your pooch has 100 days, from delivery, to decide whether their Swyft dog bed is for them.  

As with all international returns, you will be charged the cost of delivery.

Guardsman returns

If you bought Guardsman five-year warranty with your sofa, furniture, or bed, you have 30-days from delivery of your order to cancel the policy.

Gift cards returns 

Unfortunately, we cannot accept returns or refunds for gift card purchases.

24 Hour Nationwide Sofa Delivery

To guarantee next day delivery for next day delivery sofas, just place your sofa order before 3.30pm.

Any orders placed after 3.30pm or over the weekend or bank holidays will be delivered the following working day. So, no matter what, you’ll be getting a brand-new sofa in 48 hours. 

All orders can be booked in advance and you can change the date of your delivery up to 24hrs before delivery.

Please note, where there is no working lift, Panther delivery crews will deliver up two flights of stairs only. You will be required to carry the goods beyond this point.

 

Order day	Orders placed before 3:30pm	Orders places after 3:30pm
Monday	Tuesday	Wednesday
Tuesday	Wednesday	Thursday
Wednesday	Thursday	Friday
Thursday	Friday	Saturday
Friday	Saturday	Tuesday
Saturday	Tuesday	Tuesday
Sunday	Tuesday	Wednesday

Restricted postcodes

There are a few postcodes where delivery may take a little longer. But, you’ll never have to wait more than 7 working days for your sofa to arrive safe and sound.

Restricted postcodes	Delivery time
DG6-9, LL35-49, SA19-73, SY17-20, SY23-25	2 working days, but due to restricted collection times, these could vary
G84, IV1-99, KA27, KW, PA20-80, PH1-32	Up to 3 working days
GY, HS, IM, JE, PH33-50, TR21-25	3-5 working days
ZE	4-7 working days

Delivery options 

Buying furniture is a big, considered purchase, and with those types of purchases, delivery should be made as easy as possible. That’s why, we have three delivery options that can be added to your basket during checkout: Swyft Delivery (our standard option), White Glove, and White Glove Plus - Sofa Removal. See below for full details. 

As furniture size and weight vary from product to product, the amount charged is based on order weight. For example, a large modular sofa will cost more than one armchair; a cushion order will cost significantly less than a coffee table order. It’s easy. 

Swyft Delivery:

Whether it is a home renovation or just simple additions, you want the delivery to be as pain-free as possible. That’s why, with every order, we will work with you and your timeframe. Alongside quick delivery, you can nominate a preferred day of delivery and will then get a 2-hour time slot. You will receive real-time updates as well as a pre-arrival call, and we will deliver to a room of your choice. It’s 

• Nominated day & 2-hour time slot – Deliveries are available 7 days a week, with next-day options covering 98% of the UK, and nominated day deliveries with 2-hour time slots.
• Real-time delivery updates – You’ll receive notifications and a pre-arrival call so you know exactly when to expect your order.
• Delivery to your room of choice – No doorstop drop-offs, we promise to deliver your furniture to the room of your choice. 

Swyft Delivery

1. Nominated day
2. 2-hour time slot
3. Real time delivery updates
4. Delivery to room of choice

Cost 

• Up to 20kg, £9.95
• Up to 30kg, £30
• Up to 120kg, £50
• Up to 350kg, £100
• Up to 630kg, £300 
• Up to 1,130kg, £400
• 1,130kg+, £500 

White Glove:

When it comes to furniture deliveries sometimes you just need more. Moving house, renovating, or replacing furniture can be stressful as it is without having to think about the logistics of receiving a sofa. That’s why we offer a white glove service that ensures your order arrives safely, smoothly, and stress-free. 

Buying furniture is more than just a purchase—it’s about creating a home you love. 

So whether you need your new piece assembled or the packaging removed, our White Glove delivery service is here to make the experience as easy as possible.

In addition to the Swyft Delivery option, with White Glove you can also expect:

• Package removal - No matter the number of boxes, we will remove all packaging from you.
• Assembly - the delivery team will build your order for you. Despite our furniture being easy to assemble, it can be stress-free knowing a specialist will build it in minutes. 

White Glove

1. Nominated day
2. 2-hour time slot
3. Real time delivery updates
4. Delivery to room of choice
5. Package removal
6. Assembly

Cost

Swyft Delivery + £49

White Glove Plus, Sofa Removal:

Time-scarce? Busy? Don’t want to think about a thing? White Glove Plus is for you. White Glove Plus guarantees a seamless end-to-end experience; one where everything is taken care of, including furniture removal and disposing of it sustainably. 

In addition to Swyft Delivery and White Glove, with White Glove Plus you can also expect:

• Sofa removal – our delivery team will deliver your new furniture piece and collect an existing piece (like for like). For example, if you order a sofa we will deliver your new sofa and remove your existing one.
• Sustainable disposal - we will also sustainably dispose of your old furniture pieces. 

 White Glove Plus

1. Nominated day
2. 2-hour time slot
3. Real time delivery updates
4. Delivery to room of choice
5. Package removal
6. Assembly
7. Collection of existing furniture (like for like)
8. Sustainable disposal

Cost

White Glove + £59

	Swyft Delivery	White Glove	White Glove Plus
Nominated day	X	X	X
2-hour window	X	X	X
Real-time updates	X	X	X
Delivery to your room of choice	X	X	X
Package removal		X	X
Assembly		X	X
Furniture Removal			X
Sustainable Disposal			X

Delivery to Northern Ireland

Delivery to Northern Ireland takes up to 14 days.

International / Europe Sofa Delivery

Right now, we ship our sofas to the UK and Germany. We don’t currently offer shipping to any other countries. But this is something we’re looking to change in the future. If you would like to ship to Germany, please order through swyfthome.de.