sofa bed green velvet

Delivery and returns

Sofa, Bed and Furniture Returns 

Purchasing furniture is a big decision and we want you to be completely happy with it, so for all sofa, bed and furniture items we offer a 100 day trial period. That means, you have 100 days, from the date of delivery, to decide whether you’d like to keep, return or exchange the product. 

If you change your mind,or circumstances change, you can call our friendly customer service team and you can return it – no hard feelings – we promise. We're often asked what the catch is, there really isn't one. All returns for sofa, bed and furniture items are free, if returned in the original packaging. Any items returned without the original packaging will incur a re-packaging charge of £150. 

Upon receiving the return, we will inspect the sofa, bed or furniture item and check for damage. Once complete, you will receive your money back within five days after collection confirmation. 

For all international returns, you will be charged the cost of delivery.

Sofa, Bed and Furniture Exchanges

If you change your mind on a colour or style and want to swap the product you bought with another Swyft item, we offer exchanges on all sofa, bed and furniture items. As with returns, we offer 100 days from delivery to exchange an item.

All sofa, bed and furniture items come with a 15 year frame guarantee.

2 year fabric guarantee

On all upholstered furniture, a 2 year fabric guarantee is included in the purchase of the product. The guarantee includes pulled threads, loose threads and stitching issues. 

However, the fabric guarantee does not include accidental damage or spills. If you’d like specific cover for accidental damage we’ve partnered with Emmeira, a furniture insurance company where you can purchase a five year warranty on furniture items.  

For accidental spills, you can follow our step-by-step guide or video. Our advice: act quick.   

Mattress returns 

Choosing a mattress is a big decision – we spend a large portion of our lives in bed – so it’s important you choose a mattress with the right comfort levels. That’s why all of our mattresses come with a 100 day return period, giving you the flexibility to decide whether the mattress works for you. That means, you can test out the comfort first, and if you find that it’s not quite right, the mattress can be returned within 100 days from delivery.  

All mattress returns are free, just contact our customer service team to arrange the return. You will receive a refund five days after collection confirmation.
For all international returns, you will be charged the cost of delivery.

Accessory returns

We know all-too-well the impact a rug or cushion can have on the look and feel of your room.But if you are torn between tufted or knitted, velvet or linen, we offer free returns on all of our accessories. Just contact our customer service team to let them know you’d like to return an item. See below for return details one each one: 

Rugs returns: Adding a rug to your home can create focus, interest and bring a room together, so it’s important to get right. With our rug collection, we offer a 14 day return period.

Cushion returns: Just like our sofasour cushions are designed and made by us, which means we can offer a 100 day return period.

Dog bed (and sofa) returns: Let’s be honest, the sleep and comfort of our beloved dog is more important than our own. Making sure their sleep is uninterrupted bliss should be paramount. So, all of our dog beds and dog sofas come with a healthy 100 day return period. That means, your pooch has 100 days, from delivery, to decide whether their Swyft dog bed is for them.  

As with all international returns, you will be charged the cost of delivery.

Emmiera returns

If you bought Emmiera five-year warranty with your sofa, furniture, or bed, you have 14-days from delivery of your order to cancel the policy.

Gift cards returns 

Unfortunately, we cannot accept returns or refunds for gift card purchases.

24 Hour Nationwide Sofa Delivery

To guarantee next day delivery for next day delivery sofas, just place your sofa order before 3.30pm.

Any orders placed after 3.30pm or over the weekend or bank holidays will be delivered the following working day. So, no matter what, you’ll be getting a brand new sofa in 48 hours. 

All orders can be booked in advance and you can change the date of your delivery up to 24hrs before delivery.

Please note, where there is no working lift, Panther delivery crews will deliver up two flights of stairs only. You will be required to carry the goods beyond this point.

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Restricted postcodes

There are a few postcodes where delivery may take a little longer. But, you’ll never have to wait more than 7 working days for your sofa to arrive safe and sound.

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Free Delivery to Northern Ireland

Delivery to Northern Ireland is free and takes 14 days

International / Europe Sofa Delivery

Right now, we only ship our sofas to the UK. We don’t currently offer shipping to European countries or any international shipping either. But, this is something we’re looking to roll out in the future.