FAQ's

Just in case you can't find the answers to your questions, we've put together a little guide to help. If you have any further questions please contact us on support@swyfthome.com

What guarantees do you have?

Whilst we’re confident you’ll love the product and shouldn’t have any issues. If you’re unhappy with the product you have 100 days to arrange a return. After this, we offer a 15 year frame guarantee.

It doesn’t look like it will last very long?

Beauty is in the eye of the beholder, unless the product has passed BSEN12520:2015, in which case it’s passed all the regulatory strength tests. Each seat is suitable for a weight of up to 18 stone. Plus, the fabric is contract standard and has a martindale scale of 100,000, which means it can withstand a lot of bottoms.

It doesn’t look like it’s very comfortable?

Comfy-ness is high on our list of priorities. To ensure you get the comfort you deserve, we designed a unique three core cushion that has stability and a top layer of memory foam.

How many boxes do the products ship in?

The 3 and 2 seaters are shipped in three boxes and the armchair is shipped in two boxes.

What if I change my mind?

No problem, you have 100 days to make your mind up. Make sure to check our terms and conditions - click here.

Where in the world do you ship to?

We only ship to Europe, but if all goes to plan we’ll be rolling out global shipping in the coming months.

I only received part of my order.

DHL is our preferred courier partner, on the odd occasion that you don’t receive your full order, please let us know and we’ll follow up on your behalf.

Can I order other/ replacement parts?

We’ve sourced the highest quality parts, so you shouldn’t have any issues with them. But, if you do, please contact us and we’ll ensure a timely solution.

Can I use my own fabric?

Alas, no. This isn’t a service we offer at present.

Can I change the legs?

We only offer the standard leg finish, but please sign up to our newsletter and we will notify you if this changes.

Do you offer trade discounts?

Yes we do, we offer a trade discount scheme and we’re always on the lookout for active partners. Please email lynne@swyfthome.com.

My tracking code doesn’t work.

We use DHL, so please go to https://www.dhl.co.uk/en/express/tracking.html. If this still doesn’t work please let us know.

Can I speak to a person?

Yes, please call us on 0203 488 4726 Monday to Friday 9:00 to 17:00, one of our customer services team will be happy to assist.

What if I’m not in to take delivery?

Our courier company will leave a calling card and you can rearrange your delivery.

Is COVID-19 affecting Swyft?

Yes, a little. Capacity in our factory has been reduced to ensure we’re at safe working distances and our suppliers are running limited services. Having said this, we have plenty of stock, so good to go. More info can be found here