DivideBuy FAQs

DivideBuy offer Swyft Home Ltd customers a finance solution with intrest free credit. For more information please visit www.dividebuy.co.uk

Are there limits to have to how much I can spend?

DivideBuy interest free credit is available on products/ services from £50 to £6000. Credit is available from 2 months to 12 months. Credit offered it set by the retailer.

Who can apply for DivideBuy interest free credit?

  • Applicants must be aged between 18 and 75
  • Be a permanent UK resident
  • Have a valid debit or credit card
  • Have a valid UK mobile number
  • Have a valid email address

Will a credit check be performed?

Yes a credit check will be performed to access you eligibilty and affordability. DivideBuy also has a quick check service so you can access your eligibility for DivideBuy credit that will not affect your credit file.

How do I make monthly payments?

Payment is collected via a Continous Payment Authority (CPA). This method uses your long card number, expiry date and three digit CV2. Payments will be collected automaticall on the date your installment is due.

Can I request delivery to an address other than my home address?

To guard against fraudulent applications, we are only abel to deliver goods to your home address.

What if I would like to cancel/ return my order?

The first step is to contact the retailer directly to cancel your order. If you have already received your order, you'll need to arrange for it to be returned using the retailers returns process. The retailer will then contactus to confirm your order has been returned, so we can issue a refund and cancel your credit agreement.

My application was declined. Now what?

We're sorry that your application was declined. Unfortunately, we have no influence over the credit decision and we're unable to find our why your application was denied. DivideBuy is not permitted to share application information.

Who can I contact if I need help?

For any questions related to DivideBuy interest credit please contact DivideBuy by visiting www.dividebuy.co.uk. For a full list of FAQs please click here

Are there any fee's or charges?

No. There are no hidden APR or hidden charges. We do reserve the right to add late payment fees to your account in the event of you missing payments. This is all explained in your credit agreement before you electronically sign at the checkout process.

Can I manage my DivideBuy account?

To manage your account, make payments you can log in https://accounts.dividebuy.co.uk/

What if i need to change my delivery address from my billing address?

DivideBuy will need to approve any deliveries to addresses other than the application/ billing address. Without the approval, we will not be able to ship to a different address as fraud prevention measures apply. To have goods delivered to another address, once you have placed your orderand paid a first instalment, you need to contact DivideBuy directly.

To download a copy of this page please click here

How can I contact DivideBuy?
Email: hello@dividebuy.co.uk
or via the DivideBuy live chat facility at dividebuy.co.uk